SHIPPING AND RETURNS
Shipping Policy
We endeavor to pack and ship all orders within 2 business days, with most orders being shipped within 24 hours of the order being received.
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Ordering from Overseas
We offer the possibility to order from all over the world to ensure you can provide gifts for relatives, friends or family living in Australia. If you need help we are happy to assist. We are sure you will find something beautiful to make somebody happy.
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International Shipping
If you nominate a different delivery address to your billing address then it will be sent without an invoice so the recipient does not know how much the present or item was. In this case the invoice will be send to you by email. Please also add GIFT in the comment box during the checkout process.
Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@craftedtimbertable.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at craig@funyards.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.